Frequently Asked Questions
Can’t find what you are looking for? Reach out to us directly and a member of our team will be happy to help.
Website Packages
How much does it cost?
Let’s talk costs. Depending on which package you snag from us, you’ll get a set number of pages designed and deployed by us. 1 Page Websites are £39pcm, 5-10 page business sites are £99pcm and Ecommerce websites are £150pcm. Fancy more pages? Chuck in an extra £75 per pop. Pro tip: Upgrading your package often saves you more quid than adding pages à la carte.
What is website hosting?
Think of hosting like renting a slice of the internet to showcase your website. Every website needs a spot on a server to be accessible worldwide, 24/7. Hosting is part of the deal in your website’s monthly package.
Can I Stick With My Current Web and Email Address?
Got a web or email address you’re already in love with? No problem. We’ll set up your new site on a temporary address and, when you’re ready to launch, we’ll switch your domain over to show the new website, emails will stay as they are. Seamless.
Can you set-up my Email and buy my domain?
We can certainly help you set up your domain and email address, but we don’t host these for you. Don’t sweat though, your dedicated account manager will help you set these up!
How many pages should my website have?
“More is more” isn’t always the rule. The right number of pages varies by business. At a minimum, think home page, about page, services or products page, and a contact page. Want to boost your SEO and detail your offerings? Consider individual pages for each service or product.
What kind of websites do you make?
Curious about our work? Take a gander at our portfolio here. Dive into our diverse creations across categories. We’re proud of our craft.
Do you use templates to build websites?
Templates? Please. We’re about that bespoke life. Dan, our in-house design wizard will tailor-make your website based on your specs. Every website is a unique creation, ready for you to manage post-launch.
Billing Details
How long do I have the website for?
All of our packages are for 24 months. Once the 24 months are up, you own the site! You can choose to continue to host your website with us for £25 per month or we will package these files up and send them right over to you to host yourself!
Why is there an ongoing fee?
Websites aren’t set-it-and-forget-it. Our monthly fee ensures your site stays secure, supported, and smoothly running, covering hosting, support, content updates, and more. This also helps you spread the cost of the website over a 24 month period.
Initial Payment vs. Monthly Fee
That upfront payment? It’s the deposit for the expert crafting of the core of your website. The monthly dues keep the digital lights on and provides ongoing support, ensuring your site remains top-notch and paying off the remainder of your website.
When do I start paying my monthly fees?
Website Design
How long does it take?
Once we’ve got your Project Kick-off Details, we’re off to the races, usually crafting your first draft within 5-10 working days. The quicker you are with supplying your content, feedback and revisions, the faster we’ll cross the finish line together.
Getting to know what you want.
Our Project Kick-off Pack is your stage to shine. It’s an online quiz where you’ll spill the beans on your website dreams – pages, content, color schemes, and more.
Getting to know what you want.
Post-deposit, you’ll dive into our Project Kick-off Pack. This is where you’ll lay out your vision, which gives our designers the blueprint to bring your site to life. After your pack is reviewed, we start building on a temporary address, aiming for a first draft reveal in 5-10 working days. Your feedback then guides us to perfection.
What if I don't like what you have designed?
No stress. The first draft is just that – the first step. We’re committed to tweaking and tuning until you’re happy. Just keep us in the loop with your thoughts, sticking close to your original Project Kick-off vision.
What is required from me?
What if I'm having problems with the website?
Our customer service squad is here for you, ready to tackle any question or tech tangle you encounter. Reach out via phone, email, or live chat during business hours.
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Happy Clients!
We pride ourselveds on exceptional customer service, standing out from the crowd by keeping things personal and going the extra mile.
Alex
Very professional work, responsive and he got the work done on short notice to reach my scheduled deadline! Very happy and will be using the services in the near future.
Martin
I have been really impressed with The Northern Web’s approach to the projects which they have completed for me.
Ian
We recently had our website redesigned by Dan, we were really impressed with everything from start to finish and the new site looks amazing! Highly recommend these guys
Dave
I’ve worked with Danny for 5 projects over the space of 2 years. He is nothing short of a consummate professional and truly grasps the needs of clients. Fantastic Web designer, efficient and honest.
Matt
I’ve worked with Danny more times than I can remember. His level of creativity and professionalism are unparalleled within his fields. He’s my go-to guy for anything visual and I hold his creative opinions very highly.
Rudie
Would highly recommend Dan to anyone looking to get a website done, I have worked with him for years and has always delivered outstanding results. He understands your needs from a technical point of view and will go above and beyond to make sure you are happy.
Doug
Danny is one of the easiest people to work with and always has a quick answer to any of my questions regarding my website development. He went out of his way to explain things in the easiest possible way. Top service!
Damien
I recently had Danny design my website for my wedding film business. From start to finish, nothing was too much trouble, I sent all of the content over on the Monday and he started building it the same week!
Tom
Dan and his team at The Northern Web produce top quality and creative work that’s a cut above. We’ve worked together with them on a number of projects and always find them professional, reliable and a pleasure to do business with. Highly recommend!
Dan
I am happy to write a 5-star review for Dan at Northern Web Design and Development. From the start of our collaboration, Dan has been an exceptional professional. His friendly nature and eagerness to help make the process of designing and developing our real estate business website a joy.
Bethan
I cannot recommend Dan enough, he has not only helped build my website but has supported me massively within my business. I can honestly say in the 7 years I’ve had my business Dan is one of the only people I have met who has been reliable.
