Unsure about something?
FAQ’s
Check out our FAQs. Can’t find what you are looking for, reach out to us directly here.
Billing Details
- How long do I have the website for?
All of our website packages are for 24 months. Once the 24 months are up, you own the website! You can choose to continue to host your website with us for £49 per month or we will package these files up and send them right over to you to host yourself!
- Why is there an ongoing fee?
Websites aren’t set-it-and-forget-it. Our monthly fee allows you to spread the cost of your website over a 24 month period all the while keeping it live and up-to-date.
- Initial Payment vs. Monthly Fee
That upfront payment? It’s the deposit for the expert crafting of the core of your website. The monthly dues are for paying off the remainder of your website.
- When do I start paying my monthly fees?
Even in the build phase, your site occupies prime internet real estate. Your first bill arrives a month post-signup, ideally when we’re celebrating your live site.
Website Design
- How much does it cost?
Depending on which package you snag from us, you’ll get a set number of pages designed and deployed by us. 5-10 page business sites range from around £100 – £150pcm, but rest assured that we agree this before starting!
- Do you use templates to build websites?
Templates? Please. We’re about that bespoke life. Dan, our in-house design wizard will tailor-make your website based on your specs. Every website is a unique creation, ready for you to manage post-launch.
- How long does it take?
Once we’ve got your Project Kick-off Details, we’re off to the races, usually crafting your first draft within 15-20 working days. The quicker you are with supplying your content, feedback and revisions, the faster we’ll cross the finish line together.
- What is required from me?
Your mission: complete our onboarding process. It’s the key to a site that reflects your vision right out of the gate. We do the heavy lifting, but your input is crucial to nailing the design early.
- What if I'm having problems with the website?
Our customer service squad is here for you, ready to tackle any question or tech tangle you encounter. Reach out via phone, email, or live chat during business hours.